Base Auckland





(Location is approximate. You may need to pan/move to find "Base Auckland" at 229 Queen Street (Corner of Queen St and Darby St), Level 3.)


229 Queen Street (Corner of Queen St and Darby St), Level 3, オークランド, ニュージーランド
-36.849718, 174.764695 (accuracy not guaranteed)
+64 9 3584877
+64 9 3584872
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(2274 ratings)
(138 ratings)
(7 ratings)
(5 ratings)
(477 ratings)
71% Guest Reviews

Not the best Hostel
The only good thing about this Hostel is the location. They took forever to check us in, this was the last hostel we stayed in New Zealand, and they have never asked so many questions. They have no Parking, no free Wi-Fi, and the help desk is completely incompetent. We reserved for a room with 6 persons and they gave us one with 8. it was a really unpleasant experience.
Don't book BASE
Stayed here after Christmas and it was the worse place I've stayed in New Zealand/Australia so far. Sheets were not clean, the double bed was just two singles pushed together, and the mattress was like sleeping on lumpy bricks. Would have put up with all this for the money but we requested a private double (no cleaning service) and this was ignored so that while we were out one day my DVD case and about 12 DVDs were stolen. When we inquired about them, no one could tell us who had cleaned the room or had a key. Not cool. Don't book it, the internet cafe and great location did not make up for the below par bed, theft, or invasion of privacy.
Big hostel, but in a good location
This hostel is huge, always has people coming and going, no matter what time of day (or night). I was staying in a private room, and though it was nothing spectacular, was comfortable and the in-room mini fridge was a nice bonus. The noise from the street/bars and other rooms is a bit loud at times, might want to think twice about this hostel if you want to get away from everything and rest, but it's fun if you're in the mood for that kind of thing. The internet area was very convenient, I never had to wait for a computer, and there's lots of space on the main floor to just chill out and read or watch TV. The hostel is in a good location as well, I never used the bus to get around and just walked everywhere. You can get to all the major attractions in the city from the hostel and the university and parks are a bit farther, but still within walking distance if you want to get away from the main part of the city for a bit.
Clean but unfriendly staff and uncomfortable aspects
Stayed here one night in a private double. The travel desk was very helpful in making some travel arrangements for us -- highly competent help, though not particularly friendly. The front desk staff were extremely unfriendly and rude to us and made our stay very disappointing, particularly as it was our first night in New Zealand. They ignored us, gave short answers without explanation, wouldn't let us get our luggage out of the storage closet (had to wait a half hour). Our room had continuous cold air blowing in through the air vent, which we could not control -- the room was quite cold, and I do not know why there was AC on a cold day out. The front desk said there was no way to change it. The bathrooms were clean, but with a very bad arrangement. There was nowhere to put your dry clothes or glasses or anything, and the shower curtain did not go down far enough to keep the things on the floor outside the stall dry. Also, the water would only stay on for about thirty seconds, so that a shower consisted of pushing the water button frequently. At least there was good water pressure and plenty of hot water. The facilities were old and greatly in need of renovation, but were ok and clean. The room had a small fridge.
(United States)
  This Backpacker was definitely the worst accommodation in which we stayed during traveling in NZ. The cards which we got instead of keys didn't work for several times. We had a room for 4 people with en-suite. The bathroom was broken and dirty so we had to change the room in two double rooms which weren't really better (they smelled bad, were also dirty and there was hair from other customers in the shower). To make things worse, the kitchen seemed to be cleaned ages ago. The backpacker is located in the city center -- that's the only advantage!!!
Patrizia, Sabine, Kaori, Rebeka
  Imagine you arriving tired after traveling and finding out that your expensive accommodation (because they charge you an expensive rate for double en-suite room) is a mess, with rest of food in all room, dirty linen, and clothes spread in all room. And all this mess was made by the previous couple that had left the place three hours before. Terrible. The staff explained that they just had two housekeepers -- how is it possible for that size backpackers? The room smells bad and to complete, the window makes you see a wonderful wall! To complete this all the kitchen is ridiculous -- small. At dinnertime you can't move inside there. the fridge is terrible (small, obvious) and dirty. a mess, once more. If you want to stay in an en-suite room look for a hotel. you will pay less and you will be happier!
  The hostel in in the centre of town which is good if your walking but a problem for car parking. There is a bar which means its pretty noisy at night on the lower floors and a fair few people coming in late and being pretty noisy, we didnt get much sleep. There was also sick in the toilets which wasnt nice. However the staff are really friendly and the travel centre is excellent with really great staff. The kitchen is ok size but can get a bit crowded.
Laura & Lee
  We were a little disappointed. Despite booking via email in October, we were allocated a room without a window when we arrived (albeit at a cheaper rate). I would have thought that booking that far in advance would get us a room with access to sunlight, but it seems not. When we questioned the receptionist, she said that it was pretty much a lottery as to whether we got a room with a window or not, unless we specified that we wanted one. It seems strange to me that would need to specify that, just as it seems strange to have rooms without windows at all. Base was also commended for the design of the rooms. I can't comment on the other rooms, but I don't think this was the case for ours (room 516). The sink in the bathroom was so narrow that it was physically impossible to wash your face over it. The bedroom and bathroom had no surface space for storage at all, which is pretty essential (would you like to keep your toothbrush on the floor?). This was all the more strange, as money had clearly been spent on providing us with our own television. Whilst this was great, I think it's more important to attend to the basics, like shelves, before getting into the luxuries. We also didn't have a bedside lamp, which meant that because of the absence of natural light, each morning we would have to get up in pitch darkness and feel our way towards the main light switch. If you have to get up before your alarm goes off, you have no way of knowing if it's three in the morning or breakfast time. I think the internet area could also do with the wireless connection for the increasing number of travelers who have their own laptops, this would also free up more of their own PCs for those customers that don't have their own computers. Aside from these comments, the staff were extremely helpful and the location of the hostel was great.
George B

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