Didn’t Let Me In, Then Blamed Me for Knocking! (Happens "Once a Day")
Do not stay here if you want to be able to enter your room without a massive confrontation! When I checked in, I was told that guests do not receive a key to the front door, but that this was not a problem because "someone is always here." This proved not to be the case at a time no later than midnight; when I rang the doorbell, no answer. I rang again, and again, again. Then I knocked on the door, loudly enough that someone inside could have heard me. Immediately the person at the counter poked his head outside, but instead of opening the door, he said, "c'mon, man, we have a doorbell!" I told him I rang the doorbell four times and had not been allowed in -- he seemed previously unaware of this, which supports my theory that the doorbell was broken. I really believe that if I hadn't knocked, I would have been standing there all night. He said "we have neighbors," as if the noise of my knocking was the loudest thing happening on that Amsterdam street. Ironically, he was shouting this to me out the window! He told me to relax, at which point I told him I would relax as soon as he allowed me to enter the hostel where I had paid to stay, which he still hadn't done! This back-and-forth lasted about a minute. Then he finally told me to ring the doorbell again so I could enter. I did, but then he asked me to ring it another time, further evidence that he wasn't able to hear the doorbell. However buzzing me in did work, he didn't have to come down. When I entered the hostel I stated that it was unacceptable that no one had been there to answer the doorbell as promised. By this time he had a story that he had gone to help another guest with his beds, as if that was supposed to make it okay that no one was there to let me in. I do not believe this because he did not respond to the doorbell four times, but then immediately responded when I knocked audibly on the door, which seems very coincidental. In any case, I reminded him that it was not my responsibility if the hostel did not have adequate staffing such that one employee could be assisting guests while another was allowing them to enter! He eventually told me "you are right" (as if that was in question) but kept telling me condescendingly to "calm down" instead of in any way apologizing for failing to live up to the hostel's basic obligation to allow its paying guests to enter the premises! At that point someone else (who may or may not have been a member of the hotel staff) chimed in to say that situations like this happen "once a day." That suggests to me that they happen at least once a day. It is likely that I was speaking at a higher volume than normal, and I was certainly upset about the situation, but what I actually said wasn't disrespectful until the end of the confrontation, when my gracious host told me I could have damaged the door by knocking, at which point I told him that was bull$#%* and he was full of $#%* and walked upstairs to my room. Either the door is so weak that it can't withstand a knock (in which case I would advise not staying there for security reasons!) or he was making something up to try to win a pointless fight he had started with me. So by all means stay at Cosmos Hotel if you look forward to being treated in this way.