Excellent hostel, but overcharges massively for travel bookings
The Nexy hostel in Hanoi deserves its high rating. However, a note of significant concern -- I advise strongly against booking trips, holiday packages, buses, taxis, or tours through the reception desk at Nexy without thorough research and price comparisons with any of the myriad booking agents nearby, one of them less than 10 paces from Nexy. Nexy does not declare its extremely high markups -- but believe me they are way, way too much. Walk across the road 10 paces to Bamboo travel, and get virtually the same trips and service that Nexy offers for substantially less money. I have seen criticism about Nexy's markup in reviews and I know from experience that the criticism is justified. Nexy quoted me US$15 for a taxi to the airport. I refused to pay that and I protested to them about their exorbitant prices and commissions. I got a super clean air conditioned taxi around the corner, booked by a travel agent, to the airport for US$9. Nexy quoted me US$13 for a bus trip. I got the same sleeper bus trip at Babboo across the road, again for US$9. Always research prices in Vietnam and you will find they will come tumbling down because of the widespread practice in Vietnam to massively overcharge foreigners for almost every and any product and service. Nexy responded to my protests by saying, rather defensively, that they offer a better service and better transport. That's absolute rubbish. All they do at Nexy is phone for a cab or a bus reservation, as do all travel agents and hotel reservation desks. When they offer advice for a trip, they are providing no better a service than any travel agent you walk into on the street, for far less money than Nexy charges. Despite their high rating as a hostel, their practice of charging such commissions for making little more than a booking phone call, is enough for me to boycott Nexy next time I am in Hanoi. This widespread practice of hugely overcharging foreigners in Vietnam will continue unless travelers protest, refuse to pay, and then make the culprits known to fellow travelers.