Hostel 7 Santi, Florence

Cinque Terre
4,223 Reviews
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Hostel 7 Santi Reviews

Avoid this place!!!

I showed up at 11:45 am. I had checked their website ahead of time and there was no mention of any particular check in time. So I assumed 11:45 would be fine. Boy was I wrong! They scanned my passport, took my money and then told me I'd have to wait till 2pm for my room to be ready! I was stunned. How can it possibly take over 2 hours to get a room ready??? If this place was located in the center of Florence, maybe it would be ok. But it's not and there was no point in going into town just to come back a few hours later. So I waited. At 2pm, I went to check on my room. I was told it still wasn't ready and that I'd have to wait 20 more minutes!!! At 2:20, I checked again. Still not ready. Finally at 2:37, nearly 3 hours after I arrived, I was told my room was ready. I'm sorry but it should NOT take 3 hours to get a room ready. It should take 10-15 minutes at most. They don't even put the sheets on the bed for you. What the heck did they need to get ready??? Meanwhile, there were about 3-4 staff members just sitting around the office doing nothing. I could go on with more issues with this place but the bottom line is that this is an incredibly unprofessional place. I had very little time in Florence to begin with and due to their utter incompetence, I lost nearly 3 hours.


We stayed here for three nights in May 05 and were grateful for the insights given by others here. (Wish we'd noticed them before we'd booked!) Mosquito problem: we spent one hour swatting the mosquitoes in the room as soon as we arrived (it has high ceilings so good aim is needed!) to avert disturbed nights. But were still disturbed by two mosquitoes (soon to be wazquitoes!). We kept the room windows/doors shut. This meant it was a bit airless it would be worse in the 'hot' season. The door was very difficult to lock and we would have asked to be relocated but (having spent one hour killing mosquitoes) we put up with it. We heard someone else having similar problems with a door. I was surprised the bathrooms were considered "average" there doesn't seem to be any maintenance program here. The shower doors were off their hinges, toilet doors wouldn't lock, and the lights didn't work in all but one shower at night. Meals: Only provided if there are a group of ten people, and the cost is 2 euros. The supermarket next door was adequate for making your own breakfast provisions. There is also a drink machine at the hostel but it doesn't give change. A free map was provided by the lady at the hostel and she did recommend a good restaurant. It was a 20-minute walk to town or the No. 17 bus. We walked except upon arrival/leaving. The place was cleaned regularly and sheets/towels were provided. I personally was glad to leave the hostel and it did mar what was otherwise a nice trip to Florence.


Nice hostel, with nice people. The location is bad though, but the HI hostel is even further from the centre. Don't count on finding a supermarket nearby in the weekend though! The one just around the corner is closed, so you have to go all the way to the centre. But the rooms are cute, charming, and the place has a nice atmosphere.


My boyfriend and I stayed in a private room. There was no air-conditioning, so we opened the window. They have no screens on the windows, so in the middle of the night we got attacked by mosquitoes. It was awful. I could not sleep. The rooms are clean enough, but the shower in the private room is just not worth it. I would describe it as a shower you would find on a train. You barely fit into it, and you are supposed to wind the plastic screen door around your body to close it. For almost 52 euros this place was definitely not worth it. Yes, the people are friendly, but the value isn't there. There was NO breakfast served when I was there in early July.


This is a good hostel if you want silence. The place is dead quiet (I felt like I was the only person there). The location is not that good, either--you have to take a bus to the center of town). But the staff were friendly and the place was clean, except for a bit of a mosquito problem.


We stayed here for two nights, and decided to stay at another hostel for the remaining nights. The rooms are decent--bigger double rooms than a typical hostel. The biggest problem was that we were attacked by mosquitoes. My sister counted thirteen bites after one night. The bathrooms are co-ed, and the showers are not designed to easily change in, or to keep your clothes from getting wet. The other drawback is that it takes 30 minutes by bus to get to the tourist sites. I would recommend staying somewhere else.


I stayed in a private room here with two of my friends. The staff were super friendly and helpful, they had a good breakfast, and the view from our room overlooked the abbey garden and city. It was beautiful and charming. The bathroom in the room was a little small, but private. No AC, which is brutal in Florence summers, but the charm made up for it.



Location and Contact




Address: Viale Dei Mille, 11, Cinque Terre, Florence (Firenze), Toscane, Italie

Hostel 7 Santi is listed on the following booking sites:

Hostelworld Not listed at HostelsClub


Website Hostel 7 Santi Florence
Phone Number: +39 0555048452
To add or correct information for this listing, please use the Listing Correction Form.

Facilities and Amenities

Digital Nomads

Party Hostel

Solo Traveller



Wi-Fi in Lobby/Commons

City Tours

Lockers in Lobby

Luggage Storage

24 Hour Security


Cable TV

Concierge/Info Desk

Credit Card Payments


Entirely Non-Smoking


Hair Dryers

Hot Showers


Lounge Area

Meeting/Banquet facilities

Movie Library/Rental


Wheelchair Accessible

Airport Pickup


Checkout: 11:00 (11 AM)

Curfew: No Curfew

Lockout: No

Maximum Stay: Unlimited

Minimum Stay: 1 night

Open Dates: All Year

Reception Hours: 24 Hours

Size: Very Large (100+ beds)


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