This was my message to Hostelbookers:
How much more must I suffer before I can cancel a Hostelbookers reservation free of charge because of a fraudulent offer?
I booked the "York University Home" in Toronto for 3 nights. It looked like a typical student accomodation which is rented out to other guests in summer.
I especially picked the York because it is located in the suburbs as there is no free parking downtown.
On the arrival date I arrived at the given address by car at 5 p.m. No one was there, just 3 mobile nos. by the manager to call. He explained me that my room has not been cleaned yet (though check-in started at noon) and he is not willing to do so in the near future. The only way is to go downtown to another address. This is marked as "University Apartment, 16
Willison Square, Toronto, ON M5T 1E8, Canada" on Google Maps.
That's in Chinatown where I was dispatched, according to TomTom 18.9 km off my original place @ York. Do I really have to accept this location change??? Part 2 below. Disliked: Part 2:
The new place is a 4 sqm cell without windows or ventilation smelling accordingly. The offer says "aircondition". I was not given the minimum service of a towel. The bathroom door can't be locked. All in all: this place is inacceptable. And the parking bill practically doubles the price compared to the York.
Furthermore: the "final price" I was supposed to pay of 67.50 Can$ was increased by 13% tax. As usual in America taxes are not included in the price calculation, as usual the manager (or Hostelbookers) forgets this to mention in the offer, even this is mandatory when you are doing
business in Europe. The VAT is 13% in Ontario - just tell customers the real price they have to pay. So I was 18.9 kms away from the original place, which leads to further parking costs in an hole which really has nothing to do with the description whatsoever paying an increased price. There is
absolutely nothing true about this offer.
After the 2nd night I changed places and threw away the 3rd night. Hostelbookers reimbursed me only the deposit. STAY AWAY!!!