Safestay Madrid, Madrid

6,436 Reviews
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Safestay Madrid Reviews

Safestay is not safe -- stolen computer

At my last day at the hostel, I left my bags at the room they reserve for keeping the luggage and my computer was stolen. It was a closed room for which only the employees had the key. The employee at the reception helped find a police station but they didn't take any responsibility for what had happened. Anyway, I don't recommend to trust the employees at this hostel with valuable stuff. It is a very big hostel and it seems they don't have control for what happens in there. Too bad because the rooms are very big and spacious, and the location is pretty ok. I was there in July 2018.


Fairly nice hostel

This hostel was very nice and generally clean. The rooms were nice, big, and clean. The kitchen was filthy and the wifi didn't work some of the time, but I really appreciated the free breakfast. Overall it was a good hostel for the two nights I was there and in a good location.

Age 20 | USA

Really nice hostel

The facility is extremely nice. Rooms are huge, living rooms on each floor as well as in the lobby. Staff super friendly. Wifi worked everywhere. Only few downsides were that the people there didn't seem too open to meeting others and most were just on their phones not talking (not the hostel's fault though). Underground bar is open Wednesday to Sunday. It got super loud when it was open and was a little hard. Nice location close to the metro and downtown.

Age 23 | USA

Nice place and clean

I had a great time at the U hostel in madrid too bad it was for a short while. I hope to be back in Spain soon.

Tony Spice
Age 35 | Italy

U Hostels Madrid Hostel is a large hostel located within walking distance to most attractions in Madrid. Formerly a palace, this old building has been updated to offer just about anything you may need for your stay in central Madrid.

The Location

U Hostels is situated on a major street that is simple to locate. With a bus service and metro in Madrid, this place is easy to get to. If you ride with Busabout, you can even be dropped off at the front door!

Rooms and Bathrooms

Dorm rooms are available with anywhere from four to twelve beds. Private rooms and female-only rooms are also offered. There are several floors of door rooms, which are all accessible to those with limited mobility thanks to an elevator system. Each bed has a cubby with an outlet by the head of the bed, plus each person gets their own locker. Tables and mirrors are also in some rooms. Each room is accessed by a personal RFID card.

Bathrooms are located on each floor and consist of a row of small private rooms with either a shower or toilet inside. This is next to a long line of sinks. There are always at least a few rooms that are spotless, so bathroom cleanliness isn't much of a problem. While the rooms are small, the shower rooms have enough hooks to hang a towel and a change of clothes, as well as a rack inside the shower to set toiletries.

Common Spaces

Common spaces at U Hostels are unique and plentiful! Our favorite is the movie room, which has staircase seating filled with lots of pillows and cushions. This is right next to the computer room. The breakfast room can also be accessed most hours and is adjacent to the kitchen. The kitchen is a bit small when compared to the size of the hostel, but it does include everything you might need. In the morning, you can get either churros or toast along with a drink, and they also sell additional food items. In the basement is a hostel-owned bar. If those aren't enough common spaces, there is an area on each floor with a water fountain, table, beanbag, and even a swing!


Once you've decided to stay a few nights at U Hostels, you will be surprised at all they have to offer in Madrid. With everything from tourist maps to guided tours, U Hostels is a great starting point for a full Madrid holiday!

Jessica Lippe
United States
Street Entrance Eating Area Reception Kitchen Shower WC Indoor Porch on Each Floor

Clean, comfortable, great facilities, and location.

This is a fantastic hostel! Great location -- two metro lines nearby, easy to get to from airport and easy access to both major stations. This hostel caters for everyone and provides a welcoming and friendly environment. Helpful staff, good kitchen, great beds and rooms -- including individual power points and lights. Liked it so much booked again for when I returned to Madrid. Definitely recommend this hostel.

Age 45 | Australian

Great hostel -- Clean, plenty of activities, friendly staff

This is a great hostel that is in a central location with easy access to the metro. It is very clean -- bathrooms are cleaned every day and the common areas are kept neat and tidy. Beds are fairly comfortable and the staff are willing to help with any questions you might have. There are daily activities including free walking tours, pub crawls, tapas tours, and flamenco. These are well-organized and great experiences all around!

Age 24 | USA

Solid pick in Madrid

This hostel is brand new and designed with comfort in mind. Each bed has a reading lamp with an outlet and storage nook, and the lockers in each room are convenient, if not spacious enough to accommodate an entire backpack. (I got around this by locking up valuables but placing my backpack under the bed.) The bathrooms are very well designed, each shower offering a staging area, hooks, and anti slip mat, as well as plentiful hot water. The is area is spacious and light, and impeccably clean, is the rest of the hostel. Wifi is strong both in the common areas and bedrooms. The only constructive criticism would be the included breakfast, which is just white toast with jam, which offers no proton to fuel your exploration of the city. Additionally, the hostel was not very social, and some of the workers and administrators seemed very cold, except for the wonderful man who worked at the front desk on my last day. Definitely recommended, ESP if you're traveling in a group and already have a built-in social circle. If you're traveling alone, I would accept a hostel with fewer amenities and a more social atmosphere.

Age 25 | American

More reviews...

Safestay Madrid Reviews from the Web

Was only there for one night but everything was perfect! If I return to Madrid Ill absolutely book safestay again


Great views, great atmosphere! You have to buy everything you need including a lock so that's a downside. Nothing is really provided besides the room key. They do have a washer and dryer for 10 and you can meet a lot of cool people! Staff is helpful just a little unfriendly at times. Very clean place! I saw people constantly cleaning! Usually bathrooms are full in the morning but there's 5 floors of space so there's a lot of room! Food is only served in the morning so bring your own.


There's much to like about this hostel; rooms are clean and modern, the location is great and staff is friendly. Also, they upgraded my booking in a 12-bed room to a 6-bed room free of charge. However, what really ruined the experience for me is the lack of foodprep/storage facilities. I can live without a kitchen but the fact they don't have a fridge available as well made my stay expensive and burdensome because I had to buy food every single day (luckily there is a supermarket next door!)


Great place to stay with a great opportunity to meet new people. I just wish they had basic amenities like soap and shampoo in the washrooms.


Big, clean hostel in a pretty nice part of Madrid. Rooms were well spaced and tidy, bathrooms fairly clean. I was there during the heatwave and the AC in the rooms kept me nice and cool. Things I didnt like as much were that theres no kitchen, and there werent really very social vibes.


Great place to stay would stay again


This is a very nice and clean hostel close to all Madrid has to offer. The private rooms with ensuite were amazing, clean, and quiet. There are a lot of extra hallway bathrooms as well. The decor was fantastic. Highly enjoyed our stay here!


The hostel is well located, next to the metro that facilitates almost everything, close to several popular neighborhoods and gran via, the staff should be more trained and more friendly. (they almost always turn off the air, the rooms are very hot and the pillows are very thin).


The place is pretty, the rooms clean and beautiful. The only problem that we cannot bring our food to the rooms and there is no possibility to store them anywhere. The receptionists recommended to store it in the reception but the next morning the other staff told me that they threw it out at midnight because they have no possibility to store it.


pase un buen tiempo en el hostal ! muy limpio organizado y atentos !


No common area. No kitchen.


Outstanding experience!!


The hostel was very easy to reach from the airport, placed in a good area close by public transport (bus, metro etc). Also close to bars, shops, restaurants... I experienced a fast check-in and out with nice employees. My room was shared with other 5 women, all of them very kind and respectful, and the vibes in the hostel are young and positive. Everything was clean and tidy.


We were very glad with cleanness of the hoatel; but the problem was that the hostel were not cost efficient. Although we afforded a 4 bed dorm for 27 EU for each person and it was good, they charged us for every single services, which in other hostels were free. For instance they charged us 9 Euros to keep our luggages for 5 hours. We reached there at 12:30 while the check in was on 15:00 they charged us 15 Euros for 3 persons in order for early check in. We definitely do not recommend to stay.


The staff was very much 50/50. At check-in the staff looked at each other and laughed and made jokes about my name (not with me) which felt very rude. At check-out however they were being very nice, dont know if that is because thats when they try and get you to write a god review.

The showers are very private, and the room was okay - nothing special, classic hostel room.

Theres no kitchen, just a microwave and kettle, which feels kind of weird having to stand in line to a kettle when theres a huge st


Unfortunately for being one of the nicer hostels' I have stayed in, the air conditioning was not working in the whole building and this was during the hottest time of the year so imagine walking around doing touristy things the whole day and then coming back to a place that felt like a hotbox - not very relaxing.... however the staff did mention that if the heat inside the rooms were too unbearable that the hostel would issue and refund for the nights not spent.


Bad vibes Hostel, strange young guests, no recommendation, also very expensive.


They treat it like a family and show you a good time in Madrid. What to do, plan events during day/night, have a group chat to go out with others, all around ppl have really good energy


Overall we were very happy with the hostel, however, there is a long list of rather strict rules, especially with regards to food, meaning that you are restricted to only eat your own food in a very small room, which has minimal seating and many purposes, and you are in no way allowed to store any food in the room. And this is not wanted on a stricter budget.


overall a good hostel but the atmosphere is lacking a little bit. not very social if you do not click with roommates. but no complaints with the hostel itself.



Safestay Madrid is Madrid's first luxury youth hostel at backpackers' prices! Located in a 19th century palace, is the most modern and stylish hostel of Madrid. Our privileged location, by Alonso Martinez square, makes us the ideal base to explore and enjoy our city

Come & enjoy the Safestay Madrid experience!

In addition to our free daily tours, be connected thanks to our Free WiFi, relax watching a movie in our In-house cinema or party in our cool bar!
A new roof terrace is waiting for you as well!!
Casa Suecia provides F&B for the hostel.

Whether you just wish to relax, meet new people or party away in Madrid, Safestay Madrid is the ideal choice.

Having travelled around the world, we know how a hostel should be!

- Spacious rooms! some of our rooms have 35 sqm
- Free Wifi, also in the rooms
- Custom made bunk beds & first quality mattress! Big enough for you
- All our rooms are air conditioned & have lockers
- Maximum security with RFID key cards for rooms
- 24h Reception
- Cool designed double rooms with ensuite bathroom
- Dorms for 4, 6, 8 & 12 people with shared bathrooms
- Premium Dorms for 4 & 6 people with ensuite bathroom
- No children allowed below 18 unless they are with an adult and they have the room just for themselves

Cancelation: If you would like to cancel your reservation you should do it at least 24h before the arrival date by e-mail, and this would be for free. Otherwise we will charge the first night on that card. THIS EXCLUDES NON-REFUNDABLE RATES which are charged in full.

No doubts, this is Safestay Madrid!

Location and Contact


• Come & enjoy the Safestay Madrid experience!
• The metro lines 1, 4, 5, and 10 are at two minutes walking distance from our hostel making it the perfect hostel to discover Madrid.
• The two closest metro stops are Bilbao (metro line 1) and Alonso Martinez (metro lines 4, 5, 10) both stops give access to calle Sagasta, which is where the hostel is located (2 min walking distance).



Address: Calle Sagasta 22, Madrid, Community of Madrid, Spain

Safestay Madrid is listed on the following booking sites:

Hostelworld HostelsClub

Safestay Madrid is part of the hostel chain Safestay Hostels

Find all Safestay Hostels here


Website Safestay Madrid Madrid
Phone Number: 0034 607315474
To add or correct information for this listing, please use the Listing Correction Form.

Facilities and Amenities

Party Hostel

Solo Traveller



City Tours

Wi-Fi in Lobby/Commons

Lockers in Lobby

Luggage Storage

Pub Crawls


24 Hour Security

Air Conditioning


Book Collection/Exchange

Clothes Dryer

Concierge/Info Desk

Credit Card Payments


Entirely Non-Smoking

Evening Entertainment



Hair Dryers

Hot Showers




Lounge Area

Movie Library/Rental



Walking Tours

Wheelchair Accessible

Service Animals

Checkout: 11:00 (11 AM)

Maximum Stay: Unlimited

Open Dates: All Year

Reception Hours: 24 Hours

Size: Very Large (100+ beds)


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