There is no doubt that this hostel is very picturesque. It has a beautiful pool area, raised decking with comfy sofas and the rooms and kitchen are to hostel standards. I am afraid though that this is where it ends. This hostel demands full payment before arrival and will not under any circumstances issue a refund! They do not offer a secure payment system such as paypal and wanted us to email our credit card details to them! The owners run two hostels from the same site so even though you book the Old Vic you may find yourself in the cheaper "Crazy Kangaroos" next door. When we arrived we where told we had been 'upgraded' to The Old Vic which was very frustrating as, to our knowledge, this is what we had already booked. Our room did not have a lock. This is something that is very basic and essential in a hostel! The toilets and shower are situated right next to the office and you have to walk through the communal area and check in area to get to them. They do not allow you to bring your own alcohol and insist you buy from their 'bar' at extortionate prices (think London pub prices). This hostel does not offer collection from Nelspruit as advertised. In fact, this was the only reason we booked with them. They are situated about 10 min drive outside Nelspruit so you'll have to take a taxi costing around R70. Before arrival we had arranged to be taken out to the airport to collect our hire car. When we got to the hostel we where told it would cost us R300 for the 15 min trip. This is clearly taking advantage of international travelers whom the owners seem to believe are loaded as R300 is a lot of money. Furthermore, we had to wait an hour to leave as the owner had things to do beforehand.The journey there and back would have actually cost them no more than R50 in time and fuel. They do not offer maps of the local area. The hostel is situated in the suburbs and unfortunately we where driving around for over an hour trying to find our way back. There are no signposts on main roads and nothing to direct you at all. It was honestly like being trapped in a maze. Parking is very limited. If you are the first car you will be parked in! This clearly does not suit travelers that need to be away early in the morning.
We would never return to this hostel and cannot recommend it but hope that this review will help fellow travelers make an informed decision. We posted the same review on another website to which the owners commented that they knew we would leave a negative review after our stay. Why let your guests leave unhappy with the service provided instead of trying to rectify the problems?
I came in there during easter holiday's with Nomvula the woman i love. we had good good time and the reception we received from Isabel and Dave was excellent. Keep up the good work that you are doing guys. We intend to come back before the end of this year.
Siyabonga Mbanxa and Nomvula Dhlamini
I had the most wonderful time staying with Dave and Bella. They are the nicest people I have ever met and they made my time there extra special. They also took me on a trip to Kruger Park and Blyde Canyon, which was absolutely fantastic. Well recommended! :)
Location and Contact
12 Impala Street, Nelspruit,
Mpumalanga, África do Sul
Old Vic Travellers Inn Nelspruit is listed on the following booking sites: