Firstly, the Jugendhotel Kaiser is NOT a hostel. No dormitory accommodation is available. It is a budget hotel that specializes in school groups. I stayed there years ago. They messed up my booking, too, but I discovered it because I rang in advance to confirm, they said they would see what they could do, and when I arrived I had my room all right. It is English-run. Breakfast was extremely poor even considering the price (just white bread rolls, butter, sliced cheese and some kind of salami, which I didn't touch) but the serving staff are friendly and polite. They don't serve dinner although they did manage to put together an English-style Christmas meal, with Brussels sprouts and everything. The atmosphere is funny at best, with a bar and a small gaming arcade of sorts; there is also an Internet access point but I sent an e-mail from there and it never arrived. No ski-tuning facility whatsoever. The room decor is absolutely Spartan and not unlike a cell in a convent. The only things going for the Kaiser are the low price and the convenient location next to the mail rail station, but this also means you have a long walk in ski boots to get to the lifts or else use those awful crowded buses.