Hotel Paola, Florence

278 Reviews
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Hotel Paola Reviews

Staff and location are an absolute revelation!

I loved to stay at hostel Paola! Number one reason was definitely the extremely friendly and helpful staff. Aura is just an amazing receptionist! Another BIG PLUS is the PERFECT LOCATION! Just three minutes from the station and from the Duomo. even during the night it's a very nice place to hang around, or to go out for a walk. Not unsafe or anything like that at all. The facilities in the hostel were also very nice and good enough for a comfortable stay. I slept there for a week in a four-dorm room and it's spacious, with a locker and a shower and sink, which were practical enough and hygienic. I recommend this very nice hostel highly! And I can assure you that with this staff, you will have a successful and memorable journey for sure!

Sofie P.
Age 24 | Belgium

Clean, good location, no breakfast or kitchen

The place is clean and well situated near the train station and the historic center, but the street is very noisy during the night. There's a shower in the room, if someone uses it, the air becomes wet, but there is only two other showers and one of them was out of order. The lockers are big. There is no breakfast and no kitchen, just a ridiculously small fridge and a microwave, and the common area is really small. The hostel is on the third floor.

Age 34 | France

Friendly, Safe, Convenient, and CLEAN

After our horrible stay at another Florentine hostel, this place was a paradise. We were provided keys for the street entrance, the hostel entrance, our room door, AND even a key for our individual locker (which was bureau sized with a shelf and hangers). Our beds were clean, the lockout time was only 10-1 which really isn't that bad and when they cleaned the place, they really did clean. All the staff were very friendly and even allowed us to store our luggage there for free after checking out before our train arrived. We had a wonderful experience there. Only oddity was that there was a shower (with frosted glass for privacy) and a sink in our room just out in the open, but it was no big deal.

Age 21 | USA

Small bathrooms

It was ok, though the bathrooms are definitely small, and there are only two showers for the whole place. When we were there one was out of order with no sense that it was ever going to be fixed.

Age 46 | American

Loved my stay

I would HIGHLY recommend this place. Great location in Florence, great rooms with huge lockers, and wonderful staff that were very accommodating! I would highly recommend staying here if you're going to visit Florence. The only drawback was carrying my luggage up the stairs, but I only had to do it twice so no big deal.

Age 20 | USA

Very nice but not much extra

Good location, 8 min walk from duomo and 2 min from train station. No breakfast, and not always hot water, but Wi-Fi was good. My friend and I checked into a 3 person room, and had no roommate all weekend, so we basically had a private room to ourselves.


Good location, good faclities

the staff are also very friendly & guided us the town environment.

Hong Kong

This is an amazing find. I had no idea it was going to be this nice. It is right by the train station, so it's definitely convenient for the traveler. Clara, the owner, is passionate about her work. She is extremely friendly and energetic and is happy to point you in the right direction in Florence. The rooms are super modern and cheerful. You get two lockers to yourself in the room (but you already feel extremely safe). You are served breakfast (included) to your room and we're not talking the typical continental-hostel breakfast, you get scrambled eggs, yogurt and it's cooked by Clara. There is a common room and this hostel is small enough to feel like you can really meet new people. I have never felt motivated to write a review before, and I have stayed in plenty of hostels, but I really feel that whoever stays here will feel like they will never have a hostel experience as pleasant as this one ever again.


More reviews...

Hotel Paola Reviews from the Web

Liked: Very close to train station. Spacious rooms. Comfortable bed. Didn't like: No AC, very hot during summer. Host was a little strange with rules in a mixed dorm room.


Excelente lugarparaquedar enFlorencia muybuena ubicacin fcildellegar ymuycmodo


Liked: Really lovely, helpful staff. Also, my bf and I got upgraded, and ended up having a 3-bed dowm to ourselves. great :) Didn't like: It would be good to mop the bathrooms thoughout the day. Wifi did not work in our room (signal was too weak).


Liked: Very helpful staff. Very good location, close to train station and easily accessible. Clean and spacious rooms. Clean bathrooms. Didn't like: Nothing to dislike.


Liked: - Location- Wifi- The receptionist Mr. Dorman is extremly helpful and kind enough to point out all the iconic sigh seen in town. Didn't like: - No common room for traveller to know each other


Liked: very nice location near Santa Maria Novella station and other places in Firenze and friendly staff Didn't like: i lodged in 4 bed dorm and the shower booth is just inside the room without anything something like block....if someone is in the shower booth, everyone in the romm can see you're silhouette. and had to put on my clothes inside the booth.... because of it, i will never ever visit here again.


Liked: Everything, my stay was very comfortable Didn't like: It's on the 3rd floor, so if you're carrying a big bag or a bit tired the stairs are a nightmare



So Many Bed Bugs!!

There is bed bugs house!!

South Korea

Liked: It was well located. Didn't like: The bethroon was small and the flor was usually wet.


Liked: Good location. Florence, is a place where walking is most convenient. And walking from this hostel to any tourist attraction is very easy. Kept very clean. A good and typical hostel. Didn't like: Nothing


Liked: Hotel made our beds for us every morning. Didn't like: Ensuite shower had no private doors. So everyone in the room could see a person showering Lockers were broken Common area was small and limited


I could never shower with hot water.


It was little bit dirty and there was no hot wtek info room. But generaly ok.


Very nice hostel but it is on the third floor and it gets really hot in the summer


Room is very clean.Washbasin and shower booth are provided in the room. Staffs were very friendly and gave useful info.

the only drawback is the hotel is located on 3rd floor w/o lift.


The location of the Hostel is great! We never used any bus or something. It's only 3-5 minutes to S.Maria Novella Train Station and also very closed to Duamo. The hostel is clean and safe. We were travelling with my sister and safety was the most important thing for us. It has no kitchen. In winter, it was a little bit cold because the heating system was not enough.I should also say that the girl, named Adriana is very helpful and nice. Have a nice holiday!

Merve Karaca,

In function of price we have no big demands. So we are satisfied of our stay

during March 2013.

The only remark we have is that the central heating could not be put off (broken crane) so to put on the ventilator (celling) was the solution.


Is a very clean and comfy hostel.

Kah Keng Lai

What we did not like about this property was that the owner was not there during the day, and because of this she was not there to wait for people to check in therefore she would leave a note at the front door with the code to buzz themselves into the hostel and then the room keys were just left on the front desk so that anyone could enter the property freely.

Paul Hai

Really good place to stay, near San Lorenzo markets and short walk from everything else. Clean, comfortable, and when I stayed there plenty of friendly travellers to socialise with

Natalie Arnold


Welcome to Hotel Paola!! If you are looking for a clean, cheap, central and pleasant stay, then you're in the right place!

Hotel Paola is a short walk distance from main train station (Santa Maria Novella) and the city center (Duomo, Uffizi, Galleria Dell’ Accademia).

We offer cozy and comfortable rooms to all our customers, for a unique stay in a unique city !


We offer rooms with 2, 3, 4, 5 beds.

Non-smoking rooms

You can choose to book a private room or a bed in a shared dorm, in any case, find a welcoming environment.

The rooms are spacious and comfortable, bright and organized to respond to your needs. The rooms are provided with lockers, table, desk and reading lamp and sink. Everyone has their own set of keys for their room.

Our staff will be happy to share with you a lot of information about the city.

Daily cleaning,lockout from 10:00am to 14:00(only for dorm )

We are located on the 3rd Floor whitout elevator.

Cancellations Can Be Made Only via e-mail, at least 5 days BEFORE ARRIVAL DATE.

In case of No Show your credit card will be charged with the amount of the 100% of the reservation.


We have a limited reception, the last check-in: 22:00.

Earliest check in : 2:00 pm

Latest Check out : 10:00 am

The city tax is not included ,1.5 Euro/person/night.

We accept ONLY CASH and all payments are done at arrival, and we do not serve the breakfast .

Property has the right to pre authorize the card. If card does not work, they will get in touch with you asking for a new one. If you fail to provide that information, the booking will be cancelled.

Location and Contact


• By car:
• From Bologna highway A1 exit Firenze Nord take direction Santa Maria Novella.
• From Rome highway A1 exit Firenze Sud take direction Santa Maria Novella.
• By plane
• The Firenze-Amerigo Vespucci airport is approximately 4 km away. You can reach the hotel by taxi or by the Airport Shuttle bus(15-20 min), which connects to Santa Maria Novella railway station, and then follow the above said directions.
• By train
• 2 direction:
• From Santa Maria Novella railway station take left exit then right with the corner of Mcdonalt's, follow Via Nazionale, second street on the left via Faenza till to the number 56 black 3th floor.
• From Santa Maria Novella railway station take left exit cross the street and then left till the corner with Burger King where you will take right in Piazza Adua then the second street right in Via Faenza, 56 (black). A few meters on the right is number 56.



Address: Via Faenza 56 Nero, Florence (Firenze), Tuscany, Italy

Hotel Paola is listed on the following booking sites:

Hostelworld Not listed at HostelsClub


Website Hotel Paola Florence (if you know the URL of their website, let us know and we'll add it)
Phone Number: 0039 055289999
To add or correct information for this listing, please use the Listing Correction Form.

Facilities and Amenities

Digital Nomads

Family-Friendly Hostel

Solo Traveller


City Tours

Luggage Storage


Wi-Fi in Lobby/Commons

Lockers in Lobby

Safe Deposit Box

Air Conditioning

Book Collection/Exchange

Concierge/Info Desk

Credit Card Payments

Entirely Non-Smoking

Hair Dryers

Hot Showers


Lounge Area

Meeting/Banquet facilities


Wheelchair Accessible


Service Animals

Checkout: 10:00 (10 AM)

Curfew: No Curfew

Maximum Stay: Unlimited

Minimum Stay: 1 night

Open Dates: All Year

Reception Hours: 8 a.m. - 6 p.m. (sometimes a person stays here until 11p.m.)

Size: Small (less than 30 beds)


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