Sur Hotel Sultanahmet, Istanbul

6.2
4 Reviews
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Sur Hotel Sultanahmet Reviews

Our problems started when no-one picked us up from the airport after having organised it via e-mail before our departure. The hotel is a lot older and rundown than the photos provided. I'd say the photos are at least 10 years old. The male staff members were friendly enough but the female worker (who we think is the owner) was simply rude. She wouldn't even acknowledge us when we greeted her in turkish. There is a traditional turkish buffet and you can each as much as you like. Breakfast can be eaten on the terrace which is enjoyable enough with a view of the Bosphorous. The hotel is situated above a very noisy railway so expect to hear plenty of noise. Is it only a 3 minute walk to the Blue Mosque and Sofia so that is a bonus. The cleanliness is a major issue though, in 7 days our room got cleaned twice. The bathroom needed a scrub when we checked in and our shower was a tap behind the bathroom door. We booked on-line and got the worse rooms but don't know what the other rooms are like. I won't be going back in a hurry. This may be ok for an overnight stay but anything for than 3 days you really would want something more comfortable and cleaner! The hotel sur website has not been updated since the previous owners and is VERY misleading.

Elisa
2005-10-15

Our problems started when no one picked us up from the airport after having organized it via e-mail before our departure. The hotel is a lot older and more rundown than the photos provided show. I'd say the photos are at least 10 years old. The male staff members were friendly enough but the female worker (who we think is the owner) was simply rude. She wouldn't even acknowledge us when we greeted her in Turkish. There is a traditional Turkish buffet and you can each as much as you like. Breakfast can be eaten on the terrace, which is enjoyable enough with a view of the Bosphorous. The hotel is situated above a very noisy railway so expect to hear plenty of noise. It is only a three-minute walk to the Blue Mosque and Sofia so that is a bonus. The cleanliness is a major issue though. In seven days our room got cleaned twice. The bathroom needed a scrub when we checked in and our shower was a tap behind the bathroom door. We booked online and got the worst rooms but don't know what the other rooms are like. I won't be going back in a hurry. This may be ok for an overnight stay but for anything more than three days you really would want something more comfortable and cleaner!

Elisa & Matt
2005-10-07

We were "welcomed" by an extremely apathetic staff, and we got a very small, not really cleaned room with a non-working fridge and an electric fan as air conditioning. The bathroom walls were moldy, and the shower installation at the wall in the middle of the bathroom was at the lowest end of Mediterranean standards. The hotel homepage shows the hotel location 100m away from where it really is, namely directly next to a pretty active railway. A weird occurrence was that a staff member told us that they couldn't clean our room because we had taken the only key with us during the day (the second key to our room was hanging on the board behind her when she said this). We found our room with half-made beds. Nothing was missing, but it was strange enough. The meager breakfast buffet was presented in a most unloving manner. The photos on the hotel homepage are not up to date. The terrace is not open anymore; it is now roofed with windows. I doubt that a barbecue like it is promised on the homepage would be possible anymore without filling the whole house with smoke. Having booked 6 nights, we moved to another hotel after 2 nights, not without problems with the payment (exchange courses, etc.). Our guess is that there has been a change of staff some time in 2004, and since then, the Sur Hotel has suffered an extreme degeneration. Practically every hotel nearby (and there are many) is a better choice, and not necessarily more expensive.

Frank & Mark
2005-06-29

It was really wonderful. I haven't seen a hotel like this before.

Patrick
2004-11-26

Sur Hotel Sultanahmet Reviews from the Web

We didn't stay in this hotel because of surbooking!!! So, we can't rate it.

However, they find a solution for us. Approximately 200 m from it. Same category and same rate.

ariane
2015-09-08
France

The first room that they have given to us,was very spartan, the price was cheap but had heating and bathroom sink broken, the water came out from under and floods the floor, in addition was bad weather, a lot of rains and snow, the water entered from windows. I said this in the reception, they have change the room with an other very nice. Apart from this initial inconvenience, recommend the hotel.

gabriella
2015-01-05
Italy

a few problems with language barrier, but thus stay was more funny and extraordinary. excellent panoramic view of the marmara sea from the rooftop terrace. excelent breakfasts, we spend really good time there...

Adrian
2007-11-15
Bulgaria

Description

Sur Hostel, is a historic boutique hostel which was built 120 years ago in Istanbul. It has a quiet location in the old city centre - Sultanahmet - where you can find the heart of Istanbul's History - the former Constantinople.

When you step out of the hostel you will feel the culture of the Byzantine Empire. The hostel is within walking distance of Byzantine and Ottoman Monuments, such as, St. Sophia, Blue Mosque, Basilica Cistern, Topkapi Palace, Hippodrome, Archaeological Museums, Turkish Carpet Museum, Spice Bazaar and the Grand Bazaar. Other Istanbul attactions, like the Cemberlitas Hamami (Turkish Bath) and the Cağaloğlu Bath, are also only a few minutes walk from us.

At the Sur Hostel rooms are clean and tastefully decorated. Comfortable beds provide a good night's sleep. All of our rooms are comfortable and spotless and each has been individually decorated with great care and finesse to reflect the refined graces. Each room comes with air condition, telephone, mini bar, Cablo TV, private bathroom with and shower, hair dryer, WC, and hot and cold water is readily available. Some of our rooms also have balcony also Suite and Family rooms has Marmara Sea view. Our terrace with wonderful Marmara Sea, Princes Islands view and breakfast wait you…

Other facilities include:

- Wake up service
- 24 hours room service
- non-smoking rooms available
- adjoining rooms available.
- You can drink something in our 24 hours open terrace
with wonderful Marmara Sea and Princes Islands view
- Airport Service ( Our Airport service with private car
20 Euro for Atatürk Airport – 60 Euro for Sabiha Gökçen
Airport )
- Meals Available
- We have also free internet service for our guests in the
Common area
- Car Park Available
- Laundry Service

Location and Contact

Location

• Our hotel is very centrally located.
• We are located near the Mosque, Hagia Sophia, Topkapi Palace, Underground Cistern and Grand Bazaar. It is only a walking distance.
• Ataturk Airport is just 15km away. Sirkeci Railway Station is just 1 km away!
• Eminonu Seaport is just 1km from us and the Tram Station is 250m away.

Map

Map

Address: K. Ayasofya Cd. Mustafapasa Sok. 3 Sultanahmet, Istanbul (İstanbul), Istanbul Province, Turkey

Sur Hotel Sultanahmet is listed on the following booking sites:

Not listed at Hostelworld Booking.com Not listed at HostelsClub

Website

Website Sur Hotel Sultanahmet Istanbul (if you know the URL of their website, let us know and we'll add it)
Phone Number: +90 212 516 32 23
To add or correct information for this listing, please use the Listing Correction Form.

Facilities and Amenities

Party Hostel

Solo Traveller

Bedsheets

Breakfast

Parking

Wi-Fi in Lobby/Commons

Bike Rental

City Tours

Lockers in Lobby

Air Conditioning

BBQ Grill

Bar

Concierge/Info Desk

Credit Card Payments

Currency Exchange

Food/Restaurant

Kitchen

Laundry

Lounge Area

Movie Library/Rental

Curfew: No Curfew

Reception Hours: 24 Hours

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