Base Auckland, Auckland

47 Reviews
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Base Auckland Reviews

Not the best Hostel

This is a really big Hostel. Lot of people living there. The kitchen was alwalys full and no place on the fridge. Internet is really bad and free only from 7 am to 7 pm. Rooms are really dirty like the showers and toilets. Base Hostel do not have parking area. The positive aspects are the location and convenient price. Base Hostel is in the middle of city center.


Not the best Hostel

The only good thing about this Hostel is the location. They took forever to check us in, this was the last hostel we stayed in New Zealand, and they have never asked so many questions. They have no Parking, no free Wi-Fi, and the help desk is completely incompetent. We reserved for a room with 6 persons and they gave us one with 8. it was a really unpleasant experience.


Base Auckland is located minutes from the bus terminals and the airport bus stop as well as the port and other attractions. It has one of the largest number of beds in the city, and definitely caters to a more party-oriented crowd.

The Location

Base is located pretty much in the middle of Auckland. The airport bus drops off right across the street, and both the Intercity and Nakedbus stops are just a short walk away. It's also minutes from other attractions, nightlife, and shopping in the city.

Rooms and Bathrooms

The rooms are pretty tiny, barely managing to fit all the bunks and luggage. The beds are relatively comfortable, but some of the pillows are covered in a strange plastic material, which is kind of annoying. The doors use card keys, so the room is pretty secure, but there are no lockers for your things. They have several options, from privates to large dorms.

The showers are large, made up of rows of shower stalls and toilets. The showers are pretty obnoxious -- you can't adjust the heat, so they stay just around warm, and you have to push a heavy button to keep it running every other minute. There's also no soapdish, and only a couple of hooks on the walls. And since the shower curtains end about two feet off the floor, water gets everywhere.

Common Spaces

This place has tons of common spaces -- two TV rooms, with modern couches and chairs; a giant computer room, with about two dozen computers using Global Gossip for internet; and a massive kitchen and dining room. Everything is modern, clean, and comfortable, and everything has enough space to fit a ton of people.

This is definitely a party hostel. The reception area gives you deals on drinks at the bars downstairs and in the area, so if you like to party, this is the place for you. The rooms seem to be away from the partying, so they're pretty quiet. But since it's such a big, corporate-feeling hostel, it isn't very social if you aren't into partying. People are friendly here, but there are just so many people that it actually makes it a bit difficult to meet others. Overall, it feels pretty impersonal.


This hostel is great for people who like to party, or for people who are just looking for a convenient location for exploring the city. But its large, impersonal feel may turn off people who are looking for a more cozy experience.

Tyler-Rose Veguez
United States of America

Don't book BASE

Stayed here after Christmas and it was the worse place I've stayed in New Zealand/Australia so far. Sheets were not clean, the double bed was just two singles pushed together, and the mattress was like sleeping on lumpy bricks. Would have put up with all this for the money but we requested a private double (no cleaning service) and this was ignored so that while we were out one day my DVD case and about 12 DVDs were stolen. When we inquired about them, no one could tell us who had cleaned the room or had a key. Not cool. Don't book it, the internet cafe and great location did not make up for the below par bed, theft, or invasion of privacy.


Big hostel, but in a good location

This hostel is huge, always has people coming and going, no matter what time of day (or night). I was staying in a private room, and though it was nothing spectacular, was comfortable and the in-room mini fridge was a nice bonus. The noise from the street/bars and other rooms is a bit loud at times, might want to think twice about this hostel if you want to get away from everything and rest, but it's fun if you're in the mood for that kind of thing. The internet area was very convenient, I never had to wait for a computer, and there's lots of space on the main floor to just chill out and read or watch TV. The hostel is in a good location as well, I never used the bus to get around and just walked everywhere. You can get to all the major attractions in the city from the hostel and the university and parks are a bit farther, but still within walking distance if you want to get away from the main part of the city for a bit.


Clean but unfriendly staff and uncomfortable aspects

Stayed here one night in a private double. The travel desk was very helpful in making some travel arrangements for us -- highly competent help, though not particularly friendly. The front desk staff were extremely unfriendly and rude to us and made our stay very disappointing, particularly as it was our first night in New Zealand. They ignored us, gave short answers without explanation, wouldn't let us get our luggage out of the storage closet (had to wait a half hour). Our room had continuous cold air blowing in through the air vent, which we could not control -- the room was quite cold, and I do not know why there was AC on a cold day out. The front desk said there was no way to change it. The bathrooms were clean, but with a very bad arrangement. There was nowhere to put your dry clothes or glasses or anything, and the shower curtain did not go down far enough to keep the things on the floor outside the stall dry. Also, the water would only stay on for about thirty seconds, so that a shower consisted of pushing the water button frequently. At least there was good water pressure and plenty of hot water. The facilities were old and greatly in need of renovation, but were ok and clean. The room had a small fridge.

United States

This Backpacker was definitely the worst accommodation in which we stayed during traveling in NZ. The cards which we got instead of keys didn't work for several times. We had a room for 4 people with en-suite. The bathroom was broken and dirty so we had to change the room in two double rooms which weren't really better (they smelled bad, were also dirty and there was hair from other customers in the shower). To make things worse, the kitchen seemed to be cleaned ages ago. The backpacker is located in the city center -- that's the only advantage!!!

Patrizia, Sabine, Kaori, Rebeka

Imagine you arriving tired after traveling and finding out that your expensive accommodation (because they charge you an expensive rate for double en-suite room) is a mess, with rest of food in all room, dirty linen, and clothes spread in all room. And all this mess was made by the previous couple that had left the place three hours before. Terrible. The staff explained that they just had two housekeepers -- how is it possible for that size backpackers? The room smells bad and to complete, the window makes you see a wonderful wall! To complete this all the kitchen is ridiculous -- small. At dinnertime you can't move inside there. the fridge is terrible (small, obvious) and dirty. a mess, once more. If you want to stay in an en-suite room look for a hotel. you will pay less and you will be happier!


More reviews...

Base Auckland Reviews from the Web

Really good!


No kitchen just some hobs that don't work properly.

No laundry.

Windows don't open.

Showers are burning hot or cold.

No places for privacy other than the room.


I love there staff and I have love for Sam she makes me happy


Base is a good budget option. It puts you right in the heart of Auckland but is definitely a no-frills stay. When we stayed there then the kitchen was being upgraded so cooking was a bit complicated although accommodations were made. If your looking for a place to crash with friendly staff, this is your spot!


Enjoyed my stay


The most disgusting place Ive ever stayed in my life. Ive stayed in many hostels around the world and you obviously dont expect ultimate cleanliness or comfort, but everything about this place is absolutely vile. The staff are horrible, the place is dirty + the kitchen didnt work for the entire time we were there. Oh and the advert for the room said it had a tv and then when we got there there was no tv, just a bed in a box with no windows. Wouldnt stay there again if my life depended on it


Liked: Location, lots of planned activities in the bars, lots on offer at reception (padlocks, food bags etc) Didn't like: The kitchen was not very clean, milk leaks in the fridge.

Not very social.


If you look for a huge hostel, kind of industrialized, with no personal feeling, if you wan to feel like a number, then this is your place. Dirty bathrooms, huge kitchen with all kind of food lying around. Too little space in the fridge. Location good, but its not a cozy hostel where you meet other travelers.


Liked: Location Didn't like: Dirty

Not enough staff during check-in


Staff slow and unmotivated

Old facilities!


Liked: The friendly staff at the counter, especially Deepak! Didn't like: It was very noisy because near to the pub at basement, especially on Friday night.

This leads to the low security and the other guests we met looked drunk.

The toilet and bathroom are extremely dirty and disgusting.




Liked: Location and the fact that they always have place in a city where everything is booked. Didn't like: Lots of people living there. Not a friendly environment to meet people. No free wifi. No window in my room, felt like a prison. Toilets and shower not very clean. An average backpackers hostel in the heart of auckland. Pub just downstairs very noisy.


Liked: Big kitchen, wifi works well in my room, there's a gym, beds are more comfy than other hostels Didn't like: House keeping people always woke me up


Liked: So central and handy to everything and really affordable. Parking is handy and not too expensive. Didn't like: Our double had collapsed in the middle so it was pretty uncomfortable and in general, it needs a good clean.


Liked: Les chambres taient propres et spacieuses.Rangements scuriss sous les lits.Bar Roof top sympa Didn't like: Le staff est dsagrable.Pas de fentres que l'on peut ouvrir.Wifi payant.


Liked: Nothing much.just average place.definitely have had better for cheaper Didn't like: Sheets didn't look cleanCounter staff very slow. A few of them were goofing off in the background instead of helping out while a line all the way to the elevator was forming


Liked: Location, friendly staff, Didn't like: Television didn't work


the bathrooms were cold... the same themperature of outside.. very cold.. was hard to come in!!



BASE Auckland ACB
Base ACB is New Zealand's most famous hostel located right in the heart of the city - central to shops, cafés, museums and only a couple of minutes' walk to train, bus and ferry terminals. The airport bus (Airbus) stops right outside the door! This quality hostel offers comfy beds in a clean, modern and secure environment ranging from en-suite doubles to small and large shared dorms. There is also a Sanctuary wing for girls only.
Great for individuals and groups!

ACB's excellent starter and work packs along with an expert job search centre sets it apart from the rest, guaranteeing to find jobs for travelers who are keen to work whilst abroad.
When it comes to socializing, our hostel can't be beaten, with nightly entertainment on offer! Start the night off at the Balcony Bar on the 6th floor of ACB, and then join the travellers down at New Zealand's biggest party bar, the famous Globe Bar. What are you waiting for?

• 24 hour reception and security
• All rooms have fridge and under-bed lockers
• Fully made up beds with hotel quality linen rooms
• Under bed lockers in multi-share rooms
• BASE Sanctuary wing, rooms for girls only
• Two SKY TV lounges
• Chill out lounge area
• Free local activities and BBQs
• Modern kitchen, dining and laundry facilities
• Global Gossip high speed wireless Internet café
• The famous Globe bar: nightly entertainment and theme nights
• Base Travel: exclusive travel deals for your activities and onward travel
• Job Search centre and Visa and immigration assistance
• Luggage storage

VIP card holders will receive $1 off their room rate per night, minimum!

229 Queen Street (Corner of Queen St and Darby St), Auckland
Email: Phone: +64 9 358 4877
Free call: 0800 BASE NZ (0800 2273 69) within New Zealand.

Location and Contact


• Free-phone and information board is located at the Visitor Information Centre at Auckland international airport. The Airbus which departs every 20 minutes and is approx NZD$13.00per person, alternatively taxis and shuttle buses are also available fares range from NZD$20.00-$30.00.
• From Coach and train stations in the city its just a short walk or Taxi up Queen street.



Address: 229 Queen Street (Corner of Queen St and Darby St), Level 3, Central, Auckland, New Zealand

Base Auckland is listed on the following booking sites:

Not listed at Hostelworld


Website Base Auckland Auckland
Phone Number: +64 9 3584877
To add or correct information for this listing, please use the Listing Correction Form.

Facilities and Amenities

Party Hostel

Solo Traveller



City Tours

Wi-Fi in Lobby/Commons

Airport Pickup

Bike Rental

Lockers in Lobby

Luggage Storage

Safe Deposit Box


24 Hour Security

Air Conditioning

BBQ Grill


Cable TV

Clothes Dryer

Concierge/Info Desk

Credit Card Payments


Entirely Non-Smoking

Evening Entertainment



Gym/Fitness Room

Hair Dryers

Hot Showers



Lounge Area

Meeting/Banquet facilities

Movie Library/Rental


Pool Table


Table Tennis

Wheelchair Accessible

Service Animals

Checkout: 10:00 (10 AM)

Curfew: No Curfew

Lockout: No

Minimum Stay: 1 night

Open Dates: All Year

Reception Hours: 24 Hours

Size: Very Large (100+ beds)


Rate Base Auckland

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