Santacroce Residence is in a great location (just across the bridge from the train/waterbus station and the main bus station). It's a little hard to find at first because there are valances hanging in front of the number, but it's located between a shoe shop and a gelato bar and has a big red door.
One thing that you might want to check out when you book a room is if you're going to be staying at this location or at a different location. My six-bedroom mixed dorm was located an extra fifteen-minute walk from the check-in desk (there are no taxi's, just the water boat, so lugging lugage that far was very tiring). I know that they have a few rooms upstairs from check-in. They allow you to use the internet for ten minutes for free, but it's a really slow computer and internet connection so don't bother using it.
The front desk staff have been there for a while, and they are very helpful, accommodating, and friendly. They know a lot of great places to visit and see. The rooms themselves are super clean, spacious, and have their own bathroom -- bonus, no bunk beds! The bathroom is really clean with hot showers and no push button, it's an actual lever. The rooms also have small lockers with locks and keys provided, as well as a large closet to hang jackets and stuff.
They serve "breakfast" as part of the price. It's only cookies and a pack of toasted bread with jams, instant coffee, and tea. But there's a fridge in the rooms and a supermarket located just over the bridge.
There is no common area in the hostel so it sometimes feels lonely, but that said, it's very quiet. The hostel itself is just off the main road (which is a pedestrian street) so you're close to everything and you don't need earplugs.
— Exklusive Hostelz.com Übersicht
December 2005