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Arthotel

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How is Arthotel rated on other websites?
 OverallCleanlinessStaffLocationAtmosphereSecurity
Hostelworld  
97%
100%
100%
88%
98%
95%
Hostels.com  
No reviews yet.
HostelBookers  
Not listed on HostelBookers.
HostelsClub  
Not listed on HostelsClub.
Average  
97%
100%
100%
88%
98%
95%
Hostelz.com Guest Reviews
2  The hotel was decent enough. But I too had a problem upon leaving. When we booked our hotel we paid a deposit that should have been applied to our room but upon check out it was no where on the bill. That is the least of our problems though. Not anywhere in the booking of the hotel was there an option NOT to have linen. Nor were we informed that there was a fee for linen. Our linen was actually 12 Euro per person. Also, we were charged for a breakfast that we didn't ask for. We did however ask if breakfast was included and we were told NO. So the next morning when we went to check out, after forgoing breakfast, we found that we had been charged 10 Euro per person for a breakfast we had neither requested nor attempted to eat. After that, we had to argue with the guy to get him to give us our money back because according to him, in Germany, it is a huge difficult process to give money back once your credit card has been charged. Funny, I may be American but I live in Germany and never once have I had to feel so stressed out over something so simple. The whole ordeal does not end there. I suggest that if you go to this Hotel, pay in cash, and don't take any crap from the guy behind the counter because he is a scam artist. He is ripping people off. Have the bill clear before you accept the key. I mean REALLY clear. Because we went to our room with our receipt reflecting the price we were expecting to pay and woke up to quite another story. On top of that, the man had actually charged our card before we even came to check out. How rude is that. It seems to me like he does this sort of thing often and makes it seem so complicated so that they say "Forget it, just keep my 50 Euro." I will NEVER EVER stay at this hotel again.  ()
1  These pictures do not resemble the hotel or the rooms. It is run-down and badly in need of a paint job. The rooms and bathroom are clean, though. My main complaint is that upon leaving, we found that the price of our stay had more than doubled. There was never a mention of the fact that linen was 10 Euro per person, and that breakfast didn't seem to be an optional extra, yet was also 10 Euro per person. NEVER was this mentioned to us. This is a rip-off joint and not the "bargain" it claims to be. Stay somewhere else. We had a massive fight with the owner over the con that we regard the ArtHotel to be.  ()

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