Hostel Colinas Residencia

Rio de Janeiro (Ipanema - Copacabana)

64 of 75

Address	Rue Saint Roman 333, Rio de Janeiro (Ipanema - Copacabana), Rio de Janeiro, Brazil Map
Price	Price may vary by season - Check Current Prices by Date Here

Location/Contact

Description

Located in a priviliged place in Ipanema, 200 metres from two of Rio de Janeiro’s most beautiful beaches (Copacabana Beach and Arpoador Beach), with access to an ample range of transport towards all the tourist points, Colinas Residencia Hotel offers 32 spacious private suites.

Our ensuite private rooms (singles, doubles, triples and quads) are equipped with private bathrooms with hot water, air conditioning, TV, telephones, in-room safes and refrigerators.

There is a Restaurant inside the building, a bar, laundry service, medical assistance and private security 24 hours.

CARNAVAL: We only accept 7 days package, prior confirmed reservation. And now you can book your place to go to the Sambodromo, or even buy special suits to desfilate. FREE TRANSPORTATION TO SAMBODROMO.

NEW YEAR: We only accept 5 days package, prior confirmed reservation.

'DESFILE DAS CAMPEÃS' we only accept 2 days package, prior confirmed reservation.

How is Hostel Colinas Residencia rated on other websites? ^(NEW)

Hostelworld	Not listed on Hostelworld.
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Ratings & Comments

1 Average from 1 Rating

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Comment by Jovan Catovic, Serbian

December 2009

200 Euros stolen from safe deposit box

This hostel, which is advertised under different names Colinas residencia, Colinas de Copacabana, Colinas redidencia, located in Rua Saint Roman 338, Ipanema, Rio de Janeiro, was the worst experience we have ever had! Do not book this hostel -- your holiday can easily become a nightmare! We got robbed by the hotel staff, and nobody including the hotel manager did nothing to help us. The rudest people we ever met! My friend and I stayed in this hotel from Nov. 12 to Nov. 20, 2009, in a private double room, which means we did not share the room with anyone. Having arrived at the hostel, we also rented the safe deposit box in our room in order to keep money in it -- we heard that Rio was not very safe. Renting the safe deposit box was not included in the price, but we needed to pay extra. But, when we tried to open the safe deposit box, it turned out that the lock was broken. We reported it to the receptionist, who sent a handyman to repair it. He fixed it and we put our money, passports, and other documents inside. The next day, before leaving for the center of Rio, I opened the safe deposit box, counted all the money, locked the safe deposit box again and put the key in the pocket of my shorts. All the money was there. My friend was there with me, but he did not have access to the safe deposit box -- the key was with me all the time. When we came back to the hostel, I counted the money again, but 200 euros were missing! 150 from my and 50 from his wallet. It was not a burglary because the room door as well as the door of the safe deposit box were intact (no traces of forcible and violent entry). Only somebody from the hostel who had the access to the keys could get into our room, open the safe deposit box and stole our money. I ran downstairs to the reception desk, but the hotel staff including the manager who was there did not seem to care. The female receptionist just asked me if I wanted her to call the police. When the police arrived, they took me to the police station where I gave the statement and reported the theft. When I came back to the hostel, I told the receptionist I would like to speak to the manager. He came from his office and I asked him what he did to protect us, his guests. I asked him if he talked with the handyman who repaired the safe deposit box the day before or the room maid, because it was so obvious that somebody of the staff stole the money. He behaved in the most disgusting manner and turned his deaf ear to all that I said. The rest of the time we spent in this hotel, nobody (except for the two male receptionist who were kind all the time) demonstrated any concern or compassion for what happened to us. The manager behaved as we had not been there. And, also the day when we got robbed, I met the handyman in the corridor. The moment he passed by me, he started whistling some tune in a very provocative manner. It was so frustrating, but I was not able to do anything. On top of everything, the day we checked out the female receptionist (extremely rude) tried to charge us the cost of renting the safe deposit box, even though I returned the key the very day we were robbed. I visited the police station one more time before we left, and deputy station commander told us that they would do everything they could. I know I won't see my money again, but I feel I need to warn other people not to stay in this hotel. You'd better pay more for a safer hotel.

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The Hostelz.com
Total Combined Rating

for Hostel Colinas Residencia

50%

This score is a weighted average calculated from reviews on Hostelz.com combined with ratings on the other major hostel websites (see rating details below).

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