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New Palm Hostel Details
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New Palm Hostel Reviews on Other WebsitesHostelz.com Guest Reviews
Would not return My friend and I stayed here for two out of the 4 nights we were in Jerusalem, although we had originally planned to stay all 4. It was unkempt and cold. There were "no smoking" postings in the lounge area but this was not enforced. The wireless internet did not work. There was hot water in only one shower and the rooms certainly did NOT "have their own bathroom, satellite TV and phone for incoming calls." The location was good, although easy to miss the entrance as it is surrounded by a fruit and vegetable market. The free luggage storage consisted of leaving our bags behind a couch in the common lounge area. No thanks. — Anonymous , USA (2011-02-20) Lovely Place, Lovely People I just stayed at the Palm and it is really lovely. I stayed in a 8 person dorm room and I still had a great time! The rooms are clean, the common lounge area very nice and relaxing, there is free yummy breakfast with coffee and mint tea. Above all, the people who work at the Palm are simply the best. They have made me feel so at home and welcomed -- it is impossible to be homesick at the Palm, they take too good care!!! 10 stars! — Ashley , US (2010-06-07) Great Hostel! We stayed at New Palm in November, 2009. The owner and staff were very friendly and helpful. For example, when I needed a bottle of water late at night the owner send an employee to go buy me one. The room was small but clean and we had a balcony overlooking the Jaffa Gate, very beautiful. The hostel is clean with a fun atmosphere. The free breakfast was delicious! Tomato and cucumber salad, hummus, yogurt, pita, hard boiled eggs. All the tea and coffee you want. The computers were often occupied but I was able to get on their free wireless which worked great. This is also a great location, since you get to see much of the Arab life. Just a block to the old city and a 10-15 minute walk to nightlife in West Jerusalem. — K.Leiser , USA (2010-02-24) Horrible When we used the hostels ATM machine to make a cash withdraw, the employees cheated us for nearly 200$, by changing the exchange rate. Afterwards they "lost" the machine on the floor, told us that the connection had failed because of the fall, and made us enter our code once more. We discovered, by coincidence, both scams before returning home and went back and complained to the same employees. However even though they admitted that there had been "a mistake" they wouldn't give us back all the money. Only by wasting another hour of our holiday complaining were we able to get most of our money back. Later when we returned home we found out that they hadn't canceled the second false withdraw as they promised. Our bank however saved us by believing our story and canceling the cash withdraw. I wouldn't recommend this hostel to even the poorest traveler. — Tobias Bornakke , Danmark (2010-01-04) Easy, Flexible, Accommodating, and Good If you are looking for a hostel that is flexible and accommodating, this is an excellent option. They upgraded us from a hostel to the hotel which is quieter and a little nicer than the hostel for the same price. Thanks guys! After 2 nights, we decided to extend our stay. The same morning about 15 minutes prior to "checkout" they gave us the ok to extend the stay at the same rate we booked the place. Not always the case with hostels but here Alex, the owner, has been very nice. Extra towels and blankets as well. Free tea and coffee. Wireless internet for free! — Levi , USA (2009-12-19) Terrible Hostel Dirty, noisy, cold, tiny shower, no window. I planned on staying there for a week, but moved to another hostel after one sleepless night. I would not recommend staying at the New Palm Jerusalem, beware! — Ralph Y. , USA (2009-12-01) Good, cheap, friendly atmosphere It is a good place centrally located in the heart of Jerusalem. Not only opposite from the old city where you find the temple mountain and others holy places, but on walking distance (ten minutes) from the new city center (for going out). The owners are friendly. Free internet available. — B. Huig , Dutch (2009-11-28) Beware! The management of the Palm instantly try to scam all new guests. On my first night I asked for a dorm bed and was told that the dorms where all closed for refurbishment and I would have to have a private room for a huge 300 NIS (dorm beds cost 50 NIS). Later that evening I discovered that this was a complete lie and in fact there were plenty of free dorm beds. When confronted the manager shrugged and walked off. Very unpleasant. The shabby dishonesty of the Palm staff is uncharacteristic of Palestine. — Jose , UK (2009-11-23) Nice place, good memories, but manager had a bad attitude I stayed there in Oct '94, from what i remember, i had a really good time there, but the manager (a big blonde guy) had a really bad attitude. i was sitting quietly with two of my friends, and he kicked my drink over! and it wasnt an accident, he kept trying to eyeball me. Now i dont take crap from anyone, and this guy was about two minutes from getting laid out, but i had my friends there and we were off out clubbing and moving on the next day. I really liked the place and have some great memories there but that guy was an absolute arse! — Mark , U.K (2009-09-11) Extremely disappointing Please, dont go there! There are plenty of better options to stay in a cheap place in the old City. When I arrived there I wanted to stay for a month and for security reasons I preferred to get a private room in order to leave my laptop and all my belongings in a safe spot. So for 30 euro a night, i was directed to a very dirty room with bed linen that weren't washed for the past ten years (smelled like sweat and sh*t, and im not kidding); a mattress that was completely broken and not thicker than my sweater; a one square meter bathroom with toilet, sink, and shower all on top of each other (of course the toilet was not clean and there were still the leftover from the previous customer). All this for 30 euros (40 US dollars) -- internet of course doesnt work in the private rooms, and please dont even think that the pictures that are displayed on this page are pictures of this hostel -- this is simply a lie! I left after three days, and moved to another location. when i was taking my things out of my rooms, i heard one of the customers yelling in the entrance and protesting that some of the staff stole some of her belongings, and that she wanted to leave the hostel. ive stayed in many many cheap hostel throughout the whole world, but this is really not worth visiting! — Fannette , France (2009-08-18) My second home! I lived at the New Palm for two months during the summer of 2009. Location is amazing -- right outside of the Damascus gate and very very close to the buses into the West Bank. The people are incredibly friendly and willing to help out with anything that you need. If you want a bit more luxury (TV and AC in your room), there are options for that, but I was more than happy living in an eight-person dorm room for an extended period of time. Free internet, free tea and coffee, common room with lots of seating, sufficient kitchen, veranda with a view of the Old City -- what else can you ask for!? The New Palm is definitely my home away from home and everyone there is just like family! — Beth , United States (2009-08-09) I thought it was great for the price. For 11.25 per night (dollars). Free tea and coffee, free internet. Everybody else charges extra. Great location just outside the Damascus gate. Walking distance to a lot of places you want to see. — Rebbecca , U.S. (2009-02-06) I loved it! Well I was there in 2005/2006. It was strange for me in my first time but people in Palm Hostel is really friendly, they want to help you always. A lot of coffee and tea, a marvelous place for younger tourists. — Maria , Ecuadorian (2009-01-05) Zero The staff in a place makes money on keeping deposits placed on the internet. When I came down to a booked private room $20 person/night, the room was not ready. It has not been cleaned for a month at least, the floor was sticky, dark in a bathroom and a room. Bathroom was full of hair, dirty closet, there were no bed linen and a bed was broken to such an extent that if one decided to stay there, one'd have to place the mattress on the floor not to fall down from the bed. I've been traveling around the world and have never before been in such a messy place (none of my travel-companions were). This place does not meet even lowest standards. I gave the hostel employee four hours to clean the room and bring bed linens. The man that was working there was unable to do it. He refused to give back the deposit of $24. He excused himself that he'd been working there only for six days and did not check the all rooms there (ha! ha!) and said that's right now he has holidays time that lets him cash money, but not provide service for it! I did not stay overnight. It was very unpleasant situation to land on a street after 10 p.m. with a big backpack and search for a new place (I was lucky). The man at the end shouted at me -- for goodbye! I do discourage everyone from this place and inform that pictures do not reflect the reality! — Iw , Polish (2008-12-09) Not like it says the hostel is nothing like it says in the description. The rooms do not have TV (satellite or otherwise), the kitchen is there yes, but is very far from a full one, there is a common room but no place to have a proper meal. The rooms are reasonably clean, but a bit small. There are two computer free to use but one is not working, Wi-Fi is ok but not the fastest, if you want to use your own laptop for surfing and email is very good, but if you want to use the internet for watching streaming media is too slow. They advertise the cheaper trips to the dead sea and this is true but when I try to book a place three days in advance they could not confirm it there and then and even if I kept asking everyday since they could not give me a definitive answer, they kept tell me to wait one more day and they would let me know, in the end I just went and book a trip with a travel agent. The place is in a very good position if you intend to visit the old town and the mount of olive, and if you have a laptop and want to keep in touch with friends and family, otherwise choose another hostel. — alex , italian (2008-08-31)