Surf 'n' Snow Backpackers



Hostelz.com's Review

Surf 'n' Snow Backpackers is in a great location. It is clean and the dorms are spacious but the common spaces are not.

The Location

Surf 'n' Snow Backpacker is in the city center, really closed to the Skytower, in the corner of Victoria Street and Albert Street, just next to Queen Street. The free city link will drop you on Durham Street and you will just have to walk up Victoria Street.

Rooms and Bathrooms

The rooms are clean and spacious -- even in the ten-bed dorm, you still have space to put your bags. The windows are quite big and bring good light, but the curtains are big enough for the nights and early mornings. There are big boxes under each bed, in which you can put your important stuff and lock them, but with your own lock. You will have to press a different code on each door to enter in the different spaces (rooms, bathrooms, kitchen). Some rooms are in basement, which is not as pleasant as upstairs with the big windows.

The bathrooms are clean with some hand soap and hand dryers sometimes. The showers are big, with space to change and the door will let your clothes dry (it is not always the case in some hostels or with curtains!).

Common Spaces

There is no real lounge, except the space next to reception with two couches, an book exchange shelf, internet access, and a pool. But it is quite small for a lounge. The kitchen is quite small when it is busy. It is in the basement which is not really pleasant, the windows give a view on a corridor outside in a court. But there is everything for cooking with a lot of utensils. You will get a lot of good information at the reception and can get a certificate for a postal address.


Overall, Surf 'n' Snow Backpacker is good for a short stay -- the location is great, in the center of everything, and with good bus links. It is all clean. But a long-term stay would be less pleasant because of the kitchen in the basement and the really small lounge, and especially if your room is in the basement.
by Cleopatra
Hostelz.com Staff Reviewer
September 2011


(Location is approximate. You may need to pan/move to find "Surf 'n' Snow Backpackers" at 102 Albert Street, Level 1.)


102 Albert Street, Level 1, Auckland Central, Auckland, New Zealand
-36.848376, 174.763739
booking@surfandsnow.co.nz, info@surfandsnow.co.nz
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Hostelz.com Guest Reviews

Theft in secure storage
Stayed in this hostel for one week. Then due to work, have to travel to somewhere else. Left my backpack in secure storage and paid for it too. The place is only accessible by staff. When i got back the bag went missing. None of the staff took responsibility for it, and ask me to just deal with it. Management exhibit the same behavior, expect me to just accept the lost and walk off as if nothing happen.
Age 24, Australia
On all of my travels this was by far the worst hostel i stayed in -- we were given a room with no windows, the room was dirty, the kitchen facilities were overcrowded with no room in the fridges to put anything, bathrooms were disgusting, very limited laundry facilities with only one dryer working, and on speaking to people who had been there for about a month it was broken when they arrived. we also saw one morning on the cleaning rota that there had been an outbreak of bedbugs down the corridor from us. i would say do not stay here!
So So
We also came here after hearing good reviews. The staff were all really helpful and gave great advice. The room was very basic and not very clean. We had a double room with no window, no ventilation, and just a fan on the side of the bed.
Great location -- but that´s it
I canceled my bookings after two nights in a 6bed-dorm without a window. Totally dark, without air-conditioning. Creepy.
  Arrived here with good reviews of the place only to be disappointed! The rooms themselves are ok, the four dorm we stayed in was small and no powerpoints but we have had worse. We upgraded to a double but the room was very basic and not overly clean. The only major upset we had was the kitchen. there is a thievery notice and well needed, as we lost lots of our food to thieves as well as the fridges (only two) being left open so thus spoiling all our remaining chilled food. plus point -- great location!
  It's very convenient, just next to the bus station in Sky Tower. The twin room we stayed was spacious and bright. The staff was very helpful. The toilets were clean. This place must be very popular in Japan, as there are lots of Japanese backpackers there and most notices are written in English and Japanese. It seems that the place has been refurbished not long ago, very modern. Yes, the lift is really a plus! No walking the stairs with heavy baggage!
teddy bear
(Hong Kong, China)
Directly opposite Sky Tower, Surf ‘n' Snow is in a great location, just a one-minute walk from the bus station and another minute walk from the busy Queen's Street -- the main shopping area, where restaurants and shops are plentiful. Surf ‘n' Snow is in a small, old building surrounded by skyscrapers. It's the type of building with high ceilings and big windows, and the place is white and bright. The reception is on the first floor, but there's a lift, so don't worry if you're carrying heavy luggage. The rooms are big and bright, but the noise of the traffic may be a bother to some, as it faces the main street. You can also hear the screaming of the people who "sit" the bungy jump just opposite the street. The toilets and showers are clean and modern -- there are toilets for the disabled, too. Also there's a TV room and laundry rooms. The common area has lots of travel information, and hairdryers can be borrowed from the reception. The kitchen/dining room is in the basement. It's large and bright, and it's really busy in the evenings. Next to it is a very small outdoor area with a few tables and chairs. We find only one downside. When we go down there for breakfast at 8:30 a.m., we see dirty dishes still piled up in the sink and the two rubbish bins overflowing with flies buzzing happily around. Then there is an old woman -- who doesn't look like a backpacker -- hurrying out of the kitchen. Perhaps that's why there's a notice on one of the fridges that there are thieves who steal food at night? But when we come back again a few hours later, the kitchen is nice and sparkling again. We notice there are surveillance cameras on the doorway and kitchen, though.
veronica fung
(hong kong)

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